About
Zoom Systems is the leader in designing and operating automated retail machines at airports, malls and other high traffic locations. Key customers include Best Buy, Apple and Clinique. Zoom provides clients with a new channel for customer engagement, sales, services, and brand promotion. Leverages demographic data and can strategically choose the locations for specific clients/products. Differentiates itself from vending machines by utilizing technology and data, and sells higher-end products, intelligently.
Thesis
Zoom revolutionizes retail by providing a new selling channel through its intelligent and mobile shops, with tens of thousands of potential locations.
People
Gower Smith is founder and Co-Chairman and is a four time entrepreneur. He founded the company with a small amount of personal capital in 2002. He now oversees all Asia Pacific business development and operations. Prior to Zoom, he founded numerous successful technology startups in Asia. President and CEO Jack Lawrence was previously the CEO at ZillionTV. Jack has 25 years of experience in telecommunications and entertainment, and was formerly Head of ATT Ventures.
Management Team
- Jen Stephan, SVP Engineering
- Previously the VP of Engineering at grayboxx
- Russ Yoshinaka, SVP Corporate Development
- Previously senior executive at Virtela and ZANTAZ
- Jen Millard, EVP Business Development
- Previously senior positions at Sears and Bed Bath & Beyond
Product
Zoom is the technology and innovation leader for automated retail. Zoom shops are currently placed in 750 locations globally. Zoom Shops and purchases are driven by smart technology, making the process superior to traditional vending machines. Zoom has a proven service, logistics, a global footprint, and uses intelligent data adjusted to locations.
Potential
Zoom provides its clients with a new channel for sales and has enormous appeal through its demographic intelligence with high ROI and brand equity leverage. The relatively low cost and high impact of putting a branded "store in a box" in thousands of potential locations provides a huge opportunity. A possible future mobile application with pre-order options for the user can assure timely delivery of a product at pre-set locations.
Megatrends
- Brands
- Convergence
- Globalization
- Internet
How Big Can This Be?
Zoom provides a high ROI, high impact and a new channel for retailers and consumer products to expand and control their footprint. This is a multi-billion dollar opportunity.
Predictability
Zoom has a highly visible revenue model characterized by recurring revenue, defined fixed cost and world class branded partners.
Risks
Brands like Apple, Best Buy, and Clinique can't afford to partner with a company which dilutes its brand equity. Customer experience needs to reinforce brand and be hassle-free. E-commerce businesses such as Amazon are competitors, to some degree. Slow-down in airline traffic would weaken sales. A U.S. economic downturn would hurt near term sales.
